From your service project, go to Project settings , and then Request types. Select Create request type. From here, you can select Create custom to build your own request type, or Jira admins can select Create from template to use templates designed for different teams and use cases to quickly create a new request type that can be edited later. The issue view which agents see when they work on issues in Jira Service Management. Learn more about the issue view in Jira Service Management. You can choose which fields are visible on the request form and issue view by customizing the fields of your request types. Customize the fields of your request form or issue view for a request type
In Jira Software, the way you make a ticket is by clicking on the “Create” button. From here you’re able to create a new issue. Once you’ve created an issue, there’s a ticket number assigned to the specific issue for reference. You can also name the issue to make it easier to find through the tool’s search function.

The ITSM team at Atlassian is very excited to announce our new IT Asset and Service Configuration Management Handbook for Jira Service Management. The new handbook provides the basics of IT asset and service configuration management practices, describes the structures of Assets in Jira Service Management, walks you step-by-step through a solution for a common ITSM use case, and provides a high

How to customize your problem workflow. To customize your problem workflow: From your service project, select Project settings > Workflows. Select the edit icon ( ), in the entry titled Problem Management workflow for Jira Service Management. Use the workflow editor to add or remove steps and transitions. Learn more about editing workflows. Jira Work Management is a structured work management tool for organizations to plan and track work across teams and projects within a highly configurable, well-defined framework. Jira Work Management is an easy choice for organizations that are already using Jira Software or Jira Service Management.
Jira products share a set of core capabilities that you'll want to understand to get the most out of Jira Service Management. Atlassian Intelligence features in Jira Service Management Learn how to use Atlassian Intelligence features in Jira Service Management to streamline your work.

Customize your help center and portal. Customers go to your help center and portal to request help. By customizing the help center and portal, you can ensure that your customers see all relevant information they need at the right places, while delivering a consistent brand experience.

From your Jira Service Management site, go to Settings. Select Products. Under Configuration in the Jira Service Management section, find the Project types section. Under Team-managed projects, use the toggle to enable or disable team-managed projects on your site. By default, Jira Service Management gives all enabled users the Create team

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    • how to use jira service management